Sustainability Report
GRI CONTENT INDEX (GRI 102-55)

GENERAL STANDARD DISCLOSURES
GRI Standards9 Category / Description Page or direct reference
Organisational Profile
102-1 Name of the organisation M1 Limited
102-2 Activities, brands, products, and services 8-9, 18-26
102-3 Location of organisation's headquarters 10 International Business Park, Singapore 609928
102-4 Location of operations Singapore
102-5 Ownership and legal form 130, 178-179
102-6 Markets served Singapore, 8-9
102-7 Scale of the organisation 18-24, 99, 125-126, 178-179
102-8 Information on employees and other workers 99-100
102-9 Supply chain 78, 98
102-10 Significant changes to the organisation and its supply chain No significant changes
102-11 Precautionary Principle or approach 106
102-12 External initiatives 86, 97
102-13 Membership of associations Five memberships10
102-14 Statement from senior decision-maker 16-17, 84
Ethics and Integrity
102-16 Values, principles, standards, and norms of behaviour Inside cover, 12-13, 69-78
Governance
102-18 Governance structure 86
Stakeholder Engagement
102-40 List of stakeholder groups 32-49, 86-88
102-41 Collective bargaining agreements 70% of eligible employees, 102
102-42 Identifying and selecting stakeholders 86
102-43 Approach to stakeholder engagement 87-88
102-44 Key topics and concerns raised 87-93
Reporting Practice
102-45 Entities included in the consolidated financial statements 120, 155
102-46 Defining report content and topic Boundaries 86
102-47 List of material topics 89-93
102-48 Restatements of information There are no restatements
102-49 Changes in reporting None
102-50 Reporting period January to December 2017
102-51 Date of most recent report March 2017
102-52 Reporting cycle Annual
102-53 Contact point for questions regarding the report corpcomms@m1.com.sg, 85
102-54 Claims of reporting in accordance with the GRI Standards 86
102-55 GRI content index 109-112
102-56 External assurance 86
     
     
SPECIFIC STANDARD DISCLOSURES
GRI Standards9 Category – Topic / Description Page or direct reference
201 Economic – Economic Performace
Management approach 27-31, 94-97, 103-105
201-1 Direct economic value generated and distributed 94, 104-105
201-3 Defined benefit plan obligations and
other retirement plans		 101
203 Economic – Indirect Economic Impacts
Management approach 94, 97
203-1 Infrastructure investments and services supported 25-26, 30, 94-97
203-2 Significant indirect economic impacts 94-98
204 Economic – Procurement Practices
Management approach 78, 98
204-1 Proportion of spending on local suppliers 98
205 Economic – Anti-Corruption
Management approach 78, 98
205-3 Confirmed incidents of corruption and actions taken None, 98
302 Environmental – Energy
Management approach 106-108
302-1 Energy consumption within the organisation 106, 108
302-4 Reduction of energy consumption 106-107
303 Environmental – Water
Management approach 107
303-1 Water withdrawal by source 107, 108
305 Environmental – Emissions
Management approach 106, 108
305-1 Direct (Scope 1) GHG emissions 108
305-2 Energy indirect (Scope 2) GHG emissions 108
305-5 Reduction of GHG emissions 108
306 Environmental – Effluents and Waste
Management approach 107
306-1 Water discharge by quality and destination 107
307 Environmental – Environmental Compliance
Management approach 98
307-1 Non-compliance with environmental laws and regulations None, 98
401 Social – Employment
Management approach 99-101
401-1 New employee hires and employee turnover 99
401-3 Parental leave 101
403 Social – Occupational Health and Safety
Management approach 101
403-2 Types of injury and rates of injury, occupational diseases,
lost days, and absenteeism, and number of work-related
fatalities 		101
404 Social – Training and Edication
Management approach 99-100, 102
404-1 Average hours of training per year per employee 102
404-2 Programs for upgrading employee skills and transition
assistance programs		 102
404-3 Percentage of employees receiving regular performance
and career development reviews		 100%, 100
405 Social – Diversity and Equal Opportunity
Management approach 99-100
405-1 Diversity of governance bodies and employees 99-100
406 Social – Non-Discrimination
Management approach 99-100
406-1 Incidents of discrimination and corrective actions taken None, 100
416 Social – Customer Health and Safety
Management approach 97-98
416-1 Assessment of the health and safety impacts of product and service categories 97
416-2 Incidents of non-compliance concerning the health and
safety impacts of products and services		 None, 97
417 Social – Marketing and Labelling
Management approach 96
417-1 Requirements for product and service information and
labelling		 96
417-3 Incidents of non-compliance concerning marketing
communications		 None, 98
418 Social – Customer Privacy
Management approach 96
418-1 Substantiated complaints concerning breaches of
customer privacy and losses of customer data		 None, 98
419 Social – Socioeconomic Compliance
Management approach 98
419-1 Non-compliance with laws and regulations in the social
and economic area		 None, 98
     
     
SECTOR SPECIFIC DISCLOSURES – TELECOMMUNICATIONS
GRI Standards9 Category – Topic / Description Page or direct reference
Internal Operations
IO1 Capital investment in telecommunication network
infrastructure broken down by country/region.		 25-26, 30, 95
  Providing Access
PA 1 Policies and practices to enable the deployment of
telecommunications infrastructure and access to
Telecommunications products and services in remote and
low population density areas.		 25-26, 94-97
PA 2 Policies and practices to overcome barriers for access and
use of telecommunication products and services
including: language, culture, illiteracy, and lack of
education, income, disabilities, and age.		 25-26, 94-97
PA 3 Policies and practices to ensure availability and reliability
of telecommunications products and services and
quantify, where possible, for specified time periods and
locations of down time.11		 25-26, 94-97
PA 4 Quantify the level of availability of
telecommunications products and services in areas
where the organisation operates.12		 25-26, 94-97
PA 10 Initiatives to ensure clarity of charges and tariffs. 96
9 All disclosures in this content index follow the reporting requirements found in the 2016 publication of the GRI Standards.
10
  • Mr Patrick Michael Scodeller, Chief Operating Officer, is the Chairman of the Singapore Internet Exchange
  • Mr P. Subramaniam, Chief Marketing Officer, is a Council Member of the Advertising Standards Association of Singapore and a member of the Marketing Institute of Singapore
  • Mr Alan Goh, Chief Information Officer, is a Council Member of the Information Technology Management Association, and a Committee Member of the Singapore International Chamber of Commerce’s Information & Communications Technology Committee
  • Mr Denis Seek, Chief Technical Officer, is a member of the IMDA’s Telecommunications Standards Committee
  • Mr Stamford Low, Director, Customer Service, is the Honorary Treasurer of the Contact Centre Association of Singapore
11 Our networks have in-built resiliency and redundancy, and we did not have any significant network downtime in 2017.
12 M1 consistently meets IMDA’s stringent outdoor and indoor coverage requirements and quarterly survey. Results are published on IMDA’s website.
M1 LIMITED Annual Report 2017
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