Sustainability Report
GRI CONTENT INDEX

Report the name of the organisation.

M1 Limited

Report the primary brands, products, and services.

16-24

Report the location of the organisation’s headquarters.

10 International Business Park, Singapore 609928

Report the number of countries where the organisation operates, and names of countries where either the organisation has significant operations or that are specifically relevant to the sustainability topics covered in the report.

Singapore

Report the nature of ownership and legal form.

119, 170-171

Report the markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries).

16-24

Report the scale of the organisation, including:

• Total number of employees
• Total number of operations
• Net sales (for private sector organisations) or net revenues (for public sector organisations)
• Total capitalisation broken down in terms of debt and equity (for private sector organisations)
• Quantity of products or services provided

16-24, 82

Report the total number of employees by employment contract and gender.

Report the total number of permanent employees by employment type and gender.

Report the total workforce by employees and supervised workers and by gender.

Report the total workforce by region and gender.

Report whether a substantial portion of the organisation’s work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.

Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).

82-87

Report the percentage of total employees covered by collective bargaining agreements.

61% of eligible employees

Describe the organisation’s supply chain.

66

Report any significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain, including:

• Changes in the location of, or changes in, operations, including facility openings, closings, and expansions
• Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organisations)
• Changes in the location of suppliers, the structure of the supply chain, or in relationships with suppliers, including selection and termination

16-24

Report whether and how the precautionary approach or principle is addressed by the organisation.

92-94

List externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses.

77-81

List memberships of associations (such as industry associations) and national or international advocacy organisations in which the organisation:

• Holds a position on the governance body
• Participates in projects or committees
• Provides substantive funding beyond routine membership dues
• Views membership as strategic

Mr Patrick Michael Scodeller, Chief Operating Officer, is the Chairman of the Singapore Internet Exchange

Mr P. Subramaniam, Chief Marketing Officer, is a Council Member of the Advertising Standards Association of Singapore

Mr Alan Goh, Chief Information Officer, is a Council Member of the Information Technology Management Association, and a Committee Member of the Singapore International Chamber of Commerce’s Information & Communications Technology Committee

Mr Denis Seek, Chief Technical Officer, is a member of the IDA’s Telecommunications Standards Committee

Mr Stamford Low, Director, Customer Service, is the Honorary Treasurer of the Contact Centre Association of Singapore

List all entities included in the organisation’s consolidated financial statements or equivalent documents.

Report whether any entity included in the organisation’s consolidated financial statements or equivalent documents is not covered by the report.

M1 Limited

Explain the process for defining the report content and the Aspect Boundaries.

Explain how the organisation has implemented the Reporting Principles for Defining Report Content.

72-76

List all the material Aspects identified in the process for defining report content.

72-76

For each material Aspect, report the Aspect Boundary within the organisation.

For each material Aspect, report the Aspect Boundary outside the organisation.

Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements.

There are no restatements in this Sustainability Report

Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.

Provide a list of stakeholder groups engaged by the organisation.

72-76

Report the basis for identification and selection of stakeholders with whom to engage.

Report the organisation’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

Report key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.

72-76

Reporting period (such as fiscal or calendar year) for information provided.

2016

Date of most recent previous report (if any).

Reporting cycle (such as annual, biennial).

Annual

Provide the contact point for questions regarding the report or its contents.

corpcomms@m1.com.sg

Report the ‘in accordance’ option the organisation has chosen.

Report the GRI Content Index for the chosen option.

Report the reference to the External Assurance Report, if the report has been externally assured.

Report the organisation’s policy and current practice with regard to seeking external assurance for the report.

Core; 95-100

Report the organisation’s policy and current practice This sustainability report with regard to seeking external assurance for the report.

If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.

Report the relationship between the organisation and the assurance providers.

Report whether the highest governance body or senior executives are involved in seeking assurance for the organisation’s sustainability report.

This sustainability report has not been externally assured

Report the governance structure of the organisation, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts.

47-67

Describe the organisation’s values, principles, standards 64-67 and norms of behaviour such as codes of conduct and codes of ethics.

Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.

Policies and practices to overcome barriers for access and use of telecommunication products and services including: language, culture, illiteracy, and lack of education, income, disabilities, and age. Include an explanation of business models applied.

12-15, 77-79

Transparency in business practices including marketing communications, recruitment and procurement

Initiatives to ensure clarity of charges and tariffs.

Data privacy

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

A safe and conducive working
environment

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity.

30-33, 40-45, 47-53,
82-83

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category.

All full-time employees receive regular performance appraisals.

Supporting deserving community initiatives and underprivileged groups

Reduction of energy consumption.