Over the last year, we’ve been working to build a better experience for you and we’re now ready to introduce you to a brand new world of M1!

we’re on a mission
to bring more pluses
to your M1 experience

We’re about to upgrade you to our new plan and will be contacting each one of you so you can learn more about your free upgrades, enhanced app experience, personalised rewards, plus so much more.



Here are some of the pluses you can look forward to on your account.
*We’ve specially personalised your new plan so you get the best value. Feel free to recustomise it the way you want—it’s your plan, after all! By doing so, your plan will follow any new benefits and discounts.
total additional data given to all M1 users
8522955 GB
For those on voice-only plans, you can expect
to receive at least 5GB data boost on your bundle.
For those on selected plans with data, you can expect to receive up to 50GB data boost on your bundle.
how it works
Getting upgraded to our new M1 experience is exciting and easy.
step_01
Step 1
An email and SMS will be sent to you to notify you of your plan upgrade. All mobile lines under your account will be upgraded to the new M1 plan. Everything will be done for you, so you don’t need to do anything else!
step_02
Step 2
Download the My M1+ app to start enjoying all the pluses of your upgraded plan.
step_03
Step 3

Using your M1 ID email, log in to the My M1+ app to view the new details of your plan(s).

Note: You can only log in after your upgrade has been completed.


Your new world of M1 begins with these added benefits.
past bills in My M1 app

After upgrading to the new Bespoke Plan, you will not be able to access your previous bills. If you would like to retrieve or print a copy of your bills, please do so before your scheduled upgrade date.

  • Primary SIM Connection

    Ensure your primary SIM is always connected for the other SIMs to stay active. Keep your primary SIM in your device is turned on. To identify your primary SIM, send a test SMS to your number. The device with your primary SIM card will receive the SMS.

  • Incoming Calls

    Incoming calls will now ring simultaneously on all your devices, rather than sequentially. You have the flexibility to answer the call from any of your connected devices.

  • 5G Activation

    You can now activate 5G service on your plan. To do so, please verify that both your SIM card and device are 5G-ready.

  • Each Bespoke Family line gives you 40GB data, 100 mins talktime and 100 SMS to share with your entire family.
  • Your existing monthly subscription will remain the same for the first 6 months. subsequently revert to the usual price at $15.23/mth (1 line) and can get as low as $10.14/mth (4 or more lines).
  • Legacy data add ons (Upsized Data, Data Add on, Data+)

    These add ons will be automatically upgraded to Bundle Pack, giving you more data and talktime for the same subscription.

  • Legacy data add ons (Sunsurf)

    With the free boosted data, this add on will be retired after your plan is upgraded.

  • Legacy talktime add on (Suntalk, DIY Talktime)

    With the free boosted data, this add on will be retired after your plan is upgraded.

  • Missed call alert SMS

    This add on will be retired when your plan is upgraded. You will no longer receive local or roaming missed call alerts via SMS.

  • Itemised billing add on

    This add on will be retired when your plan is upgraded. You will no longer see detailed listing of local call usage on your bills.

  • Mobile Legends: Bang Bang Data Pack

    This add on is not available for M1 Bespoke Plans and will be automatically terminated after your upgrade.

  • M1 Security add-ons (Ultimate, Mobile, Internet)
    This add on is not available for M1 Bespoke Plans and will be automatically terminated after your upgrade. For 3 months after the upgrade, you can use your license key(s) at no charge. For Mobile Access Senior plan customers, your license key(s) will be free until your 24 months contract expires.
Other retired add-ons
  • 100MB Roaming Mobile Data Bundle
  • GSM Group Messaging
  • GSM MVPN Call Routing
  • M1 Mobile Guard
  • M1 Number Retention

My M1+

Get the complete M1 experience in one app.

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FAQ
Get all the answers to some frequently asked questions about your new M1 journey.
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download My M1+

Check your new upgraded plans, access all your bills, explore exclusive deals and offers, plus so much more.
Note: You can only log in after your upgrade has been completed.
Learn more

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