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My M1+
FAQ
Get all the answers you need about your new M1 journey and all its pluses.
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Learn more about each phase of your new M1 journey by selecting one of the categories below.
I’ve received notifications on account upgrade
I’ve not received any notification on account upgrade
Yes! My account is successfully upgraded
I’ve received a notification saying my account
will only be upgraded at a later date
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Will there be any service disruption while I’m being upgraded to the new plan?
Why am I unable to change my plan or add/remove add-ons?
What happens if I have an outstanding / credit balance amount before my plan upgrade?
I've received my 1st bill after the upgrade. Why am I charged "Other Charges"?
I only have M1 Fibre Broadband service. How can I login My M1+ app?